-With this attitude of humility and mutual respect, we forged strong relationships.
-Discipline in such a situation started with the little things: high and tight haircuts, a clean shave every day, and uniforms maintained. With that, the more important things fell into place.
-Ego clouds and disrupts everything.
-As a leader, it is up to you to explain the bigger picture to him and to all your front line leaders. That is a critical component of leadership.
-Ownership of everything. This is not his fault. It's yours. You are in charge, so the fact that he didn't follow procedure is your fault.
-It's natural for anyone in a leadership position to blame subordinate leaders and direct reports when something goes wrong. Our egos don't like to take blame. But it's on us as leaders to see where we failed to communicate effectively and help our troops clearly understand what their roles and responsibilities are and how their actions impact the bigger strategic picture.
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